Privacy & Cookie Policy

1. Who we are

This website is operated by Diamante Douro, a provider of boat experiences on the Douro River.

Legal operator: DOURO DIAMANTE TOURS LDA
NIPC: 519272986
RNAAT: 423/2026
Registered office: Rua Particular das Regadas, 4400-240 Vila Nova de Gaia, Portugal
Email: geral@diamantedouro.com
Telephone: +351 926 221 178

2. Personal data we may collect

We may collect personal data that you voluntarily provide when contacting us through the website, including your name, email address, telephone number and the content of your message.

We may also collect technical and usage information through analytics technologies, subject to your cookie preferences and applicable consent requirements.

3. Why we use your data

Personal data may be processed to respond to enquiries, provide information about our services, manage communications with customers, improve the website and understand how visitors use it.

4. Contact forms

Messages submitted through our contact form may be processed using third-party technical services required to deliver the message to us.

5. Cookies and analytics

This website may use cookies and similar technologies. Essential technologies may be necessary for the website to function properly. Analytics technologies are used only in accordance with the applicable consent requirements.

We use Google Analytics to help us understand website usage and improve the visitor experience. Where consent is required, analytics storage is not enabled unless the visitor has provided the relevant consent.

6. Third-party services

The website may contain links to third-party platforms used for bookings, reviews, maps or other services. When you follow those links, the privacy policies and terms of those third parties apply.

7. Data retention

Personal data is retained only for as long as reasonably necessary for the purposes for which it was collected, or for the period required by applicable law.

8. Your rights

Subject to the applicable data protection legislation, you may have the right to request access to your personal data, correction, erasure, restriction of processing, objection to processing and data portability where applicable.

You may exercise your rights by contacting: geral@diamantedouro.com .

9. Complaints

You also have the right to lodge a complaint with the competent Portuguese data protection authority, the Comissão Nacional de Proteção de Dados (CNPD).

10. Changes to this policy

This policy may be updated whenever necessary to reflect changes to the website, the services we use or applicable legal requirements.