Terms & Conditions

2. About these Terms

These Terms & Conditions govern the use of the Diamante Douro website and provide general information regarding the boat experiences presented on this website.

By using this website, visitors agree to use it lawfully and in accordance with these Terms.

3. Boat experiences

Diamante Douro provides maritime-tourism experiences on the Douro River, including shared and private boat tours and other experiences described on this website.

The characteristics, duration, availability and other details of each experience may vary according to the selected service and booking option. The information applicable to a specific booking is presented during the corresponding booking process.

4. Bookings

Some bookings may be completed through third-party booking platforms accessible from this website.

Where a booking is made through a third-party platform, the booking conditions, payment conditions and other terms presented during that booking process may also apply.

5. Prices and availability

Prices and availability may depend on the selected experience, date, number of participants and booking channel.

The price and availability displayed during the booking process should be consulted before confirming a reservation.

6. Safety and operating conditions

Maritime-tourism activities are subject to appropriate safety and operating conditions. Instructions provided by the crew must be followed during the experience.

An experience may be affected by weather, river, maritime, safety or other operational conditions. Specific arrangements applicable in these circumstances will be communicated to affected customers where necessary.

7. Cancellations and refunds

Cancellation, rescheduling and refund conditions may depend on the experience and booking channel. The conditions presented to the customer during the applicable booking process should be consulted before confirming the reservation.

Additional information regarding the cancellation and refund policy of Diamante Douro will be made available here where applicable.

8. Website information

Diamante Douro seeks to keep the information presented on this website accurate and up to date. Information regarding experiences, schedules, availability and other service characteristics may nevertheless be updated when necessary.

9. Intellectual property

Unless otherwise indicated, the content of this website, including its texts, visual elements, branding and original materials, may not be reproduced, distributed or used for commercial purposes without the permission of the respective rights holder, except where permitted by law.

10. Privacy and cookies

Information regarding the processing of personal data and the use of cookies and analytics technologies is available in our Privacy & Cookie Policy.

11. Applicable law

These Terms are governed by Portuguese law, without prejudice to any mandatory consumer protection rights applicable to the customer.

12. Alternative Dispute Resolution

In the event of a consumer dispute, the consumer may resort to an Alternative Dispute Resolution (ADR) entity.

Competent entity:
CICAP — Centro de Informação de Consumo e Arbitragem do Porto
Website: www.cicap.pt

For more information about consumer Alternative Dispute Resolution, consumers may consult the official Portuguese Consumer Portal.

13. Contact

For questions regarding these Terms or the services presented on this website, please contact geral@diamantedouro.com .